F.A.Q.

• Q I can’t connect to the VPN - what should I do?

  Restart the program connection, if that doesn’t fix the problem. Please contact our customer service at [email protected]

• Q Do you offer a free trial?

  For every valid new user, we offer a free 3-Day trial period.

• Q What bandwidth can I expect from your service?

  It depends on various criteria. If you connect to the closest server, you may expect around 30% loss in bandwidth speed.

• Q What information do you store?

  We do not store any logs. More about our no-log policy here.

• Q How can I get support?

  You can do that from our Contact Us page. There, you can search our smart Help Center for an answer or email us directly at [email protected]

• Q How does a VPN work?

  Once you connect to our VPN server, your device will be assigned a new IP address and a new DNS resolver. All of your internet traffic is encrypted and transmitted to our VPN server. Once there, it is decrypted and allowed to travel to its intended destination. Your local ISP will only be able to see a single encrypted data stream between you and our VPN server. Your ISP will not be able to monitor, log, restrict or control your internet usage.