Effective Date: May 1, 2020
No logs. We do not collect information that would allow us to trace Internet usage on our VPN back to individual users.
Anonymity. When you use ShellVPN no information, which could identify what you browse, view or do online, is stored.
Encryption. All data sent using ShellVPN is encrypted.
We are no-logs VPN: we do not collect your real IP address and we do not store any information that identifies what you browse, view, or do online via that VPN connection. The only information collected is basic analytics, to ensure great service to all our users. This also means that we do not have any data to share with law enforcement and government agencies who make requests for information about what you were doing through a VPN connection.
User’s e-mail address and encrypted password. We need your email address to create and manage your account, to provide customer service, whether it’s responding to a request or following up on an order, and to market products and Services that may be of interest to you.
Data needed for the provision of our Services. We use a random identifier, which we generate for you, and a signed token that is held by your device. This limited technical data sometimes could be regarded as personal data. We may ask you to verify your email address as an additional measure in certain cases (for example, in order to avoid abuses). We handle this data based on a contract between you and ShellVPN as described in our Terms of Service.
Data needed in order for you to receive our paid Services. You may have to provide us with your email address so that we could create an account for you. In addition to that, our third-party payment processors handle basic billing information for payment processing (e. g. time and date of purchase, amount paid, currency, country of the store used when paid via Google Play or Apple App Store).
Communication data. When you contact us we process your email address based on our legitimate interest in answering your requests. We may also use your email address in order to reach out to you when we have other legal basis for doing that. However, you can always unsubscribe.
If you would like to edit your information or permanently delete your account, you can email us at [email protected]
You can always ask us to delete your information by contacting us at [email protected]. We retain the data as long as you have an account with us. We may also retain the data for a period that is required for the fulfillment of our obligations (e. g. record-keeping) and for us to be able to establish a claim or defend ourselves from one.
We do not disclose your data to third parties except for our third-party service providers and as needed for legal purposes.
We do comply with the laws of the USA, but, in any case, we have very little data to share with anyone because of our no-logs policy.
We use third-party service providers in order to manage and automate our Services: payment processors, email providers, storage ad infrastructure and ads service providers for the delivery of targeted advertising to the Website visitors, live chat and support service providers, security service providers and others.
We select our third-party providers with great care and the disclosure is limited to only what is needed so that they could perform their functions.
We have implemented various information security measures, including SSL/TLS encryption for data transfers, hashed passwords, firewalls, and regular audits. We take all steps reasonably necessary to ensure that your data is treated securely. Nonetheless, you should be aware that 100% security is not always possible. By using our Website and Services, you expressly acknowledge and agree that we cannot guarantee the security of any data provided to or received by us through the Website and Services and that any general information, other data or information received from you through our Website or our Services is provided at your own responsibility.
You might also have some additional rights to request for a copy of your personal data that we have and to restrict, or object to, the processing of your personal data.
You could also contact the applicable authorities regarding our processing of your personal data. However, we believe that together we could solve any issues that may arise, so we would be very grateful, if you contact us at [email protected] first.
You have an additional right to once per 12 months ask of us to provide you with a copy of your data handled by us.
Please note that we do not sell your personal data.
DNT is the concept that has been promoted by regulatory authorities, in particular the U.S. Federal Trade Commission (FTC), for the Internet industry to develop and implement a mechanism for allowing Internet users to control the tracking of their online activities across websites. Currently, we do not respond to DNT signals because no DNT standard has been adopted yet.